Frequently Asked Questions
Find answers to common questions about our products and services
General
General questions about our store and services
Yes. All our perfumes are crafted with premium imported fragrance oils to ensure strong projection and long-lasting performance throughout the day.
Yes. Al Mirzaan is a registered brand under NT ESSENCE LLP, and every product is 100% original, authentic, and professionally crafted.
Absolutely. We use carefully selected, skin-friendly ingredients following safe perfumery standards.
Absolutely. Our fragrances are made with high-quality, skin-friendly ingredients suitable for everyday wear.
Yes. We offer Men’s, Women’s, and Unisex collections, crafted for different personalities and preferences.
Currently, we are focused on online sales through our official website to ensure authenticity and the best customer experience. And we are reaching Local Stores as well.
Yes. Every bottle comes in premium, gift-ready packaging, perfect for gifting.
Yes. Customer information is protected under our strict privacy and security policy and is never shared with third parties.
Yes. Every batch undergoes quality, stability, and performance testing to ensure consistency and long-lasting results.
You can reach us 24/7 via email, WhatsApp, or our website support section for any assistance.
You can reach us 24/7 via email, WhatsApp, or our website support section for any assistance.
Al Mirzaan Perfumes is a legally registered brand under NT ESSENCE LLP and uses premium imported fragrance oils. We do not sell or produce low-grade or duplicate perfumes.
We source our fragrance oils from trusted international manufacturers who meet global quality standards. This is why our perfumes have rich performance and longevity.
Orders are usually delivered within 3–7 working days, depending on your location. if it is Bangalore within 24 hours
Yes. Our website uses SSL-encrypted, secure payment gateways, ensuring 100% safe and protected transactions.
Although we use premium protective packaging, if a product arrives damaged, you can contact our support team and we will help you immediately.
We use premium imported oils, offer luxury-quality fragrances, ensure premium packaging, and maintain strict standards under NT ESSENCE LLP, giving you true affordable luxury.
Because we are a registered brand, use premium imported oils, provide secure shopping, and deliver quality-tested perfumes with professional standards under NT ESSENCE LLP.
Orders
Questions about placing and tracking orders
Yes, but only if the order has not been shipped yet. Contact support immediately.
No. You can checkout as a guest, but creating an account makes tracking and future purchases easier.
Currently, we ship within India only. (Tell me if you want to change this.)
Once shipped, we will send you a tracking link via email/SMS so you can check your delivery status anytime.
After payment, you will receive an order confirmation email/SMS with your order details.
Simply choose your perfume, add it to the cart, and proceed to checkout. Follow the steps to complete your order securely.
Contact us immediately. We will check with the courier and help resolve it quickly.
The courier will attempt delivery 2–3 times or contact you for instructions.
We accept UPI, Debit/Credit Cards, Net Banking, and secure online wallets.
In rare cases, if this happens, contact us within 24 hours and our support team will assist you.
Orders are delivered within 3–7 working days, depending on your location.
Yes. A digital invoice is sent automatically to your email after order confirmation.
Payments
Payment methods and transaction queries
Yes, a digital invoice is automatically emailed after successful payment.
No. We do not store any card or payment details.
If you were charged, your order will automatically reflect within a few minutes.
If not, your amount will be refunded by your bank.
If not, your amount will be refunded by your bank.
Yes, COD is available.
However, a ₹99 COD Booking Amount is mandatory to confirm your order.
This small fee helps us avoid fake & unverified COD orders and ensures faster delivery.
However, a ₹99 COD Booking Amount is mandatory to confirm your order.
This small fee helps us avoid fake & unverified COD orders and ensures faster delivery.
Absolutely. All transactions are processed through SSL-encrypted and secure payment gateways.Like Razorpay, Phonepay gateway.
Yes. If your order is cancelled from our side or not delivered, the ₹99 will be fully refunded to your original payment method.
Once your booking amount is paid, our team will verify & dispatch your COD order with priority shipping.
We accept UPI, Debit/Credit Cards, Net Banking, and trusted online wallets through secure payment gateways.
The ₹99 Booking Amount is required to:
• Verify genuine COD orders
• Prevent fake or non-receivable orders
• Ensure quicker and more reliable delivery
The rest of the payment is collected at the time of delivery.
• Verify genuine COD orders
• Prevent fake or non-receivable orders
• Ensure quicker and more reliable delivery
The rest of the payment is collected at the time of delivery.
This is due to bank processing delays. It usually resolves within 5–30 minutes.
Returns
Return and refund policies
No. Perfumes cannot be returned for reasons like personal preference or fragrance mismatch.
Returns are only accepted for damaged or incorrect deliveries.
Returns are only accepted for damaged or incorrect deliveries.
Not always. In most cases, once verified, we will not ask you to ship it back and will process your replacement directly.
We do not accept returns for used or opened perfumes due to hygiene and safety reasons.
Returns are only accepted for valid cases like damaged or incorrect products.
Returns are only accepted for valid cases like damaged or incorrect products.
Refunds are only provided if the product is out of stock or if we are unable to deliver the replacement.
Once approved, the replacement is dispatched within 24–48 hours and delivered within 3–7 working days.
In the rare case of receiving the wrong fragrance or variant, we will send a free replacement after verification.
If tracking shows “Delivered” but you haven’t received the item, contact us within 24 hours.
We will coordinate with the courier to investigate and help resolve the issue.
We will coordinate with the courier to investigate and help resolve the issue.
A mandatory unboxing video and clear photos showing the damage or issue are required to approve a claim.
If your perfume arrives leaking, damaged, or broken, contact us within 24 hours with an unboxing video and photos.
We will verify and provide a replacement immediately.
We will verify and provide a replacement immediately.
In valid cases (damage or wrong item), all costs are covered by us.
The customer is never charged for replacement shipping.
The customer is never charged for replacement shipping.
Shipping
Shipping and delivery related questions
Yes, but only if the order has not been shipped yet.
Contact customer support immediately for assistance.
Contact customer support immediately for assistance.
Currently, we offer standard shipping.
Express delivery may be added soon.
Express delivery may be added soon.
Yes. We provide free shipping across India on all orders.
Yes. We provide free shipping across India on all orders.
At the moment, we ship within India only.
Orders are usually delivered within 3–7 working days, depending on your location and courier availability.
All confirmed orders are processed and dispatched within 24–48 hours (except Sundays and public holidays).
The courier will attempt delivery 2–3 times or contact you for instructions.
You can also reschedule delivery with the courier.
You can also reschedule delivery with the courier.
Although we use premium protective packaging, if you receive a damaged package, contact us within 24 hours and we will assist you immediately.
We ship through trusted and reliable courier partners to ensure safe and timely delivery across India.
Yes. Once your order is shipped, you will receive an SMS/Email with a tracking link to monitor your parcel in real-time.
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