Refund Policy
Refund Policy – Al Mirzaan Perfumes
Thank you for shopping with Al Mirzaan Perfumes, a registered brand under NT ESSENCE LLP. We always aim to deliver premium-quality products with professional service. This Refund Policy explains when and how refunds are provided.
✅ 1. Refund Eligibility Refunds are only issued in the following valid cases:
✅ a. Damaged Product Received If your perfume arrives broken, leaked, or physically damaged, you may request a refund or replacement.
✅ b. Wrong Product Delivered If you receive a different product from what you ordered, you are eligible for a refund or replacement.
✅ c. Product Out of Stock If your order cannot be fulfilled due to stock unavailability, the full amount will be refunded.
✅ d. Cancellation Before Dispatch If you cancel your order before it is shipped, you are eligible for a full refund of prepaid or COD booking amount.
✅ c. Product Out of Stock If your order cannot be fulfilled due to stock unavailability, the full amount will be refunded.
✅ d. Cancellation Before Dispatch If you cancel your order before it is shipped, you are eligible for a full refund of prepaid or COD booking amount.
✅ 2. Non-Refundable Cases Refunds will not be issued in the following situations:
❌ Opened or used perfumes
❌ Fragrance preference (not liking the scent)
❌ Orders cancelled after dispatch
❌ Claims without an unboxing video and proof
❌ Minor packaging variations
Perfumes are non-returnable for hygiene and safety reasons.
✅ 3. Mandatory Proof for Refunds To process refund claims for damaged or wrong products, customers must provide: Clear unboxing video (not edited) Photos showing the issue Order number and customer details Claims without valid proof cannot be approved.
✅ 4. Refund Processing Time Once your refund request is verified: Refunds are processed within 3–7 working days Amount is credited to your original payment method COD booking amount (₹99) is refundable if the order is cancelled before dispatch Bank delays may extend the timeline in rare cases.
✅ 5. Prepaid Order Refunds If you paid online through UPI, card, net banking, or wallet: Refund will be sent directly to the original payment method You will receive a confirmation email/SMS once processed
✅ 6. COD (Cash on Delivery) Refunds For COD orders: The ₹99 booking amount is refundable only if the order is cancelled before shipping If damaged or wrong product is delivered, refund will be processed as per policy
✅ 7. Replacement Option Instead of Refund Customers may choose replacement instead of refund if stock is available. Replacements are shipped with priority.
✅ 8. How to Request a Refund To raise a refund request, contact us within 24 hours of delivery: Email: support@almirzaan.com WhatsApp: +916364848841 Website: www.AlMirzaan.com Provide your order number, photos, and unboxing video for faster approval.
✅ 9. Policy Updates Al Mirzaan Perfumes reserves the right to modify this Refund Policy anytime. Updates will be mentioned with the “Last Updated” date.